Give us a call or send us an email to book an appointment or ask us a question.
Monday – 9:00 am – 5:00 pm
Tuesday – 9:00 am – 5:00 pm
Wednesday – 11:00 am – 7:00 pm
Thursday – 9:00 am – 5:00 pm
Friday- 9:00am – 5:00pm
Saturday – 9:00 am – 3:00 pm
Sunday – Closed
Call Us: 604-464-4131
Our receptionists are available during office hours to schedule your appointments. We value our patients’ time, so we do our best to stay on schedule. In turn, we ask that our patients arrive on time for their appointments. Please let us know at least two business days in advance if you need to reschedule your appointment. If you fail to show or don’t give sufficient warning to reschedule, you may be charged a fee. If this occurs more than on one occasion, our office will unfortunately only be able to book you on an emergency basis.
Know your dental insurance policy.
It is not always possible for us to find all the information concerning your insurance plan since insurance companies are not obligated to disclose any or all information to us under the privacy act. We recommend that patients verify their coverage with their insurance company and bring in their dental coverage booklet to their first appointment.
Insured patients are encouraged to provide us the following information about their insurance policy. If in doubt, always ask the insurance company.
Name of insurance carrier
Policy number, certificate number (ID) and division number (if any)
The anniversary date of the policy, for example is it January 1st or rolling calendar year
The annual maximum benefit per patient per year
The annual fee guide covered by their insurance policy, example 2013, 2014, or current.
Percentage of coverage allowed for diagnostic, preventative, restorative, endodontic, periodontal services and all other major treatments, such as crowns, bridges and dentures
The per person and family annual deductible amount
Number of scaling/cleaning units covered per year and frequency etc.
Please remember that your dental plan is a contract between yourself and your insurance company.
If you would like to deal with your insurance directly, you will be responsible for paying the full cost of treatment at the time it is provided. Encore Dental will assist you by completing your dental claim form and submitting it to your dental plan provider for reimbursement that will go straight to you.
Payment is required at the time of service. We accept cash, debit, Visa, and MasterCard. Once you provide us with your insurance benefit details, we will process the claims on your behalf. You are responsible for the co-payment if applicable, for example if your benefits pay 80% of treatment you will have to pay for the remaining 20% on the date of service. “Your dentist or dental specialist has a legal and ethical obligation to collect the co-payment from you.” For more information please visit the British Columbia Dental Association website.
Zero Tolerance Policy
Violence and verbal abuse against Encore Dental staff is a crime. Threatening or violent behavior, which is rare, will not be tolerated in any form whatsoever. The Police will be called in all cases of violence and the patient will be removed from the practice